Thank you to all who have commented on the blog. I first want to address our revised Operating hours as they have changed recently.
Monday-Friday 10.30am-10.30pm (last food order 10.15)
Serving Bakery Items, Coffee and Tea from 2.30-5.30
Saturday & Sunday 8.30am-10.30pm (serving brunch from 8.30-2.30 both days)
Serving Bakery Items, Coffee and Tea from 2.30-5.30
I appreciate those of you taking the time to write and we are working on many things to make the experience here much better, including the answering of phone calls. I genuinely want everyone to have a great experience with us, and unfortunately there have been some stumbles along the way, so for this I apologize, but know that we are committed to creating a great all around restaurant. Thanks for your understanding.
12.4.09
9.4.09
The good and not so good
What can I say, we have been blessed by the response to the restaurant. It has been overwhelming at times and to be honest we had a few rough patches along the way. What is true though is that everyday we are getting better and learning from our mistakes. We have been fortunate enough to get a lot of feedback and we use this in a constructive way to help better not only the restaurant but ourselves as well. Our staff has been the backbone to our success and have continued to give 100% every step of the way with a smile on thier face.
I must also apologize to all those people who have called the restaurant to make a booking and have either been told we are fully booked or have just been left to hear the phone ringing. We never want to dissapoint any guest and when we do not answer it is not that we are trying to ignore you, we just physically do not have enough people to answer the phones! The reservations have been filling up fast and I can tell you that it is our intention to leave room for walk-ins at all times, we want the restaurant to be accessible to everyone. So if you cannot book, I encourage you to come on down, most of the time you will have no problem getting a table.
There have also been some changes at the restaurant and we are continuing to evolve and look at how to better both our food and service. We are not perfect, but we aim to be as close as possible. I thank all of you who have shown continued support and for your encouragement along the way. This is a dream of both mine and my partner Danny's, to create a restaurant where everyone feels at home. Hope to see you soon.
T
I must also apologize to all those people who have called the restaurant to make a booking and have either been told we are fully booked or have just been left to hear the phone ringing. We never want to dissapoint any guest and when we do not answer it is not that we are trying to ignore you, we just physically do not have enough people to answer the phones! The reservations have been filling up fast and I can tell you that it is our intention to leave room for walk-ins at all times, we want the restaurant to be accessible to everyone. So if you cannot book, I encourage you to come on down, most of the time you will have no problem getting a table.
There have also been some changes at the restaurant and we are continuing to evolve and look at how to better both our food and service. We are not perfect, but we aim to be as close as possible. I thank all of you who have shown continued support and for your encouragement along the way. This is a dream of both mine and my partner Danny's, to create a restaurant where everyone feels at home. Hope to see you soon.
T
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